4 Feb 2023

Full-Time Front desk agent – Kollam

Crescent Hotels and Resorts – Posted by JobsTeam Kollam, Kerala, India

Job Description

Hotel Front Desk greets and checks in incoming and outgoing guests. Providing outstanding customer service to existing and potential visitors and creating bookings.

Job Title : Front desk agent
Location : Kollam, Kerala, India
Salary : $ 14.9 per hour.
Company : Crescent Hotels and Resorts
Job Type : Full-Time


  • Providing excellent service to guests necessitates a warm smile and useful assistance in learning about the guest and surrounding attractions. Overlooking new revenue streams is outweighed by the desire to make guests happy.
  • People excellence is a sign of a hotel dedication to customer service and teamwork. Product excellence – deliver a great customer experience by giving polite, smiling service and a speedy and accurate check in.
  • At all times, assist guests efficiently, courteously, and professionally. Maintain a high degree of service and hospitality. Deal with guest problems or difficulties promptly and efficiently, and ensure that all are fulfilled to satisfaction in a timely way.
  • Close guest accounts when they leave and make sure they were happy. In case of dissatisfaction, look into the problem and try to solve it according to the rules; this could mean giving the problem to a supervisor.
  • Protect hotel information, communications, reports, and files. Handle incoming and outgoing bookings General Manager lost and found.
  • Boost the efficiency of other divisions, such as Housekeeping, Social, Breakfast, and Laundry, as a result of your efforts. Always clean the hotel’s restrooms, lobby, and other public locations.
  • All arriving guests must be registered, with all necessary information, a completed registration card, and a payment mechanism established. Accept and record credit card and picture ID information on guest accounts, as well as providing change as necessary.
  • You’ll be responsible to clean whatever part of the hotel the manager specifies, including the lobby, staff break room, guest laundry, exercise room, vending areas, stairwells, and public places.
  • Greet them right away with a polite and genuine greeting. Use a happy and clear speaking voice, listen to comprehend requests, reply appropriately, and give correct information such as store hours and nearby attractions.
  • Check the machine totals against the daily payments and expenditures, produce deposit slips, and keep the Guest Services Manager informed on the daily bank status. Changes required


  • Communicate well with both internal and external customers who need patience, tact, and diplomacy to control their anger, get the right information, and solve problems.
  • Ability to run property management system technology is required. Work through all shift reports and conduct the audit function as needed and assigned.
  • Accurate and timely data entry requires the use of strong computer abilities. Detecting impending disasters requires the ability to hear and see early warning indicators.
  • To be able to stand and move freely across the front office while carrying out essential duties Being able to communicate effectively in English both orally and in writing.
  • A high school diploma or a GED is necessary. Experience at the front desk for a minimum of three years and proficiency in using computers are required.

How to Apply

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Job Categories: Hotel Front Desk. Job Types: Full-Time.

Job expires in 3 weeks.

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