3 Feb
2023
Full-Time Front Desk Agent/Receptionist – Benguet Province
Job Description
We are seeking for folks that are eager to help others! Working at the Hotel Front Desk puts you at the center of the hotel, where you will have the most contact with customers. Your contribution is critical to the overall experience the visitor will enjoy. Your acute sense of being proactive, sensitive, and compassionate will be invaluable. If you like interacting with people, have a winning attitude, and a strong sense of responsibility, this is the career for you.
Job Title : Front Desk Agent/Receptionist
Location : Benguet Province, Benguet Province, Philippines
Salary : $ 13.87 per hour.
Company : EQX Hotel Management LLC
Job Type : Full-Time
Qualifications:
- People excellence indicates a dedication to customer service and teamwork together with a love for service. Product excellence – deliver a great customer experience by providing polite, cheerful service and a speedy, accurate check-in.
- Using machine totals, prepare deposit slips, and advise the Guest Services Manager on daily bank status, balance daily payments and expenditures. Changes must be made
- After guests check out, we can evaluate whether they were pleased. If you can’t solve an issue within the company’s rules and regulations, call a supervisor.
- Contribute to the success of several other departments, including Breakfast, Social, Housekeeping, and Laundry, amongst others. Maintain the cleanliness of the hotel’s restrooms, lobby, and any other public areas.
- All arriving guests must be registered, with all necessary information, a completed registration card, and a payment mechanism established. Accept and record credit card and picture ID information on guest accounts, as well as providing change as necessary.
- Serving guests quickly, politely, and professionally Maintain outstanding service and hospitality, and swiftly and successfully resolve guest concerns and complaints.
- Greet them right away with a polite and genuine greeting. Use a happy and clear speaking voice, listen to comprehend requests, reply appropriately, and give correct information such as store hours and nearby attractions.
- Help clean any area of the hotel assigned by management, including the front desk, associate break room, guest laundry, fitness room, vending areas, stairwells, and communal spaces.
- Offering outstanding service to guests requires a warm smile and assistance in acquiring information about the guest and area attractions. The enjoyment of guests takes precedence over the research of potential new income streams.
- Maintain the privacy and security of hotel information, communications, reports, and files. Manage all incoming and outgoing booking requests Care for lost and found things according the General Manager’s instructions.
Skills:
- A high school diploma or a GED is necessary. Experience at the front desk for a minimum of three years and proficiency in using computers are required.
- This role requires a thorough understanding of property management software. It is imperative that all shift reports be reviewed and audits are conducted as planned.
- To gather and submit data in a timely and reliable way, rather sophisticated computer abilities are necessary. It is crucial to be able to hear and recognize the early warning signals of an impending crisis.
- Effectively communicate with internal and external customers who need patience, tact, and diplomacy to temper anger, gather proper information, and resolve difficulties.
- Capable of standing and moving about the front office while performing necessary work duties Able to read, listen, and speak and write in English.