9 Feb 2023
Full-Time Lead Customer Service Representative – Almora
We’re seeking for a Customer Service Lead to help with a variety of client initiatives. In this position, you will troubleshoot fundamental technical difficulties, develop excellent customer connections, fact-find to discover needs while identifying opportunities and trends to discuss with key partners, and guarantee that all of our clients receive satisfying resolutions to concerns. Candidates should be natural problem solvers who aim to give exceptional customer service and satisfaction on a consistent basis.
Job Title : Lead Customer Service Representative
Location : Almora, Uttarakhand, India
Salary : $ 16.55 per hour.
Company : Five below
Job Type : Full-Time
- Observe the rules governing the handling of confidential and personal information.
- Fixing faults and correctly organizing emails will ensure first-contact resolution.
- Improve and expand a knowledge foundation that already exists.
- Maintain an accurate record of your attendance and work schedule.
- Handle inbound and outbound calls politely, promptly, and professionally.
- Customer complaints should be forwarded to the appropriate internal or external contacts.
- It’s important to process refunds or provide new products.
- Use your knowledge base and training to provide accurate answers to client questions while adhering to all scripts, policies, and procedures.
- Accurately document and process client claims using the right systems/spreadsheets.
- Attend meetings and trainings to stay up to date on changes to the program’s knowledge, processes, and procedures, as well as to examine any new training materials.
- 2+ years of experience in a retail or ecommerce-related discipline or sector is required.
- It should be possible to use Microsoft Office Suite and tools.
- It is necessary to have excellent organizational and communication skills, as well as thorough attention to detail.
- A bachelor’s degree in business administration, communications, or an area closely linked to it is desirable.
- Individuals that are self-motivated who can move, prioritise, and meet deadlines on their own are needed.