5 Feb 2023

Full-Time Onboarding/Implementation Specialist – Durban

Artemis Talent – Posted by JobsTeam Durban, Durban, South Africa

Job Description

The Implementation Consultant works with several product teams to implement end-to-end client solutions. This involves assessing requirements, obtaining deliverables, aiding customers with surveys, acquiring data or material, and working with other departments. The Implementation Consultant is a specialist in the product or service they support. To promote great customer experiences, the Implementation Consultant successfully communicates difficulties to the right departments.

Job Title : Onboarding/Implementation Specialist
Location : Durban, Durban, South Africa
Salary : $ 34.95 per hour.
Company : Artemis Talent
Job Type : Full-Time


  • It’s important for customers to understand the value they may get from client tools and consultations like enablement, communications management, change management and technical guidance.
  • Maintains project plans (i.e., comprehensive blueprints, milestones, and work breakdown structures) and allocates tasks to resources to guarantee project completion on schedule and to specifications.
  • The primary tasks of this role include coordinating and supervising testing, recording and monitoring results, and addressing problems as soon as possible.
  • When deploying new processes, test new scripts, workflows, or other solutions. Project cooperation is necessary for more complicated account settings to assure success.
  • Project stakeholders get weekly status briefings on project accomplishments, plans for the next week, and issues needing management and stakeholder attention.
  • The process of assembling software projects, which includes defining their scope, assigning resources, establishing deadlines, interacting with stakeholders, and detailing the types of testing and maintenance that will be necessary.
  • For every implementation project must be run in a structured, managed way that tells the customer when each stage of the implementation is expected to be finished.
  • A functional and technical subject matter expert (internal or external) advises on choices, risks, costs vs benefits, and influence on other business processes and system priorities.
  • Delivery of the appropriate Company solution as part of the implementation process customizing Company Solutions to meet Client needs allowing the delivery of a solution that works effectively for each customer producing value and optimising development possibilities
  • Keep an eye out for clients who aren’t utilizing the service as often as they should, and provide them best practices to assist them get back into the habit.


  • Minimal supervision from a more senior manager is required; takes significant responsibility for project achievement; and has an excellent capacity to help others in completing tasks via knowledge sharing.
  • Configuration testing, coordination and supervision of the user testing, documenting and monitoring of test results, and ensuring that issues are rectified quickly.
  • In agreement with functional and technical subject matter experts, alternative technological or commercial solutions are presented (internal and external).
  • experience in implementing/onboarding/project management/customer success/building relationships/change management for five years or more is required.
  • A bachelor’s degree in business, operations, supply chain management, management information systems, computer science, or project management is desired, but not necessary.

How to Apply


Job Categories: Implementation Consultant. Job Types: Full-Time.

Job expires in 3 weeks.

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