5 Feb 2023

Full-Time Portfolio Delivery Manager – Aklan Province

Banker Steel Company LLC – Posted by JobsTeam Aklan Province, Aklan Province, Philippines

Job Description

Product Managers, as well as other internal stakeholders, will be held accountable for the value delivery of IT end-user support, IT service desk and VIP services to the Service Delivery Manager (employee digital journey first). As part of the “One Desk” transformation of IT end-user services, the major purpose is to consistently meet the key value and performance indicator targets for its internal stakeholders (1 single supplier for Service Desk, integrating all upstream external workplace services)

Job Title : Portfolio Delivery Manager
Location : Aklan Province, Aklan Province, Philippines
Salary : $ 32.09 per hour.
Company : Banker Steel Company LLC
Job Type : Full-Time


  • Ensures that all customer KPIs and contractual obligations are met, as well as the overall success of the Concierge as a whole.
  • Support and enforce our quality standards to ensure that the customer experience is consistent across all touch points, both internally and externally.
  • Supervisors and Team Leaders are overseen and coached to ensure that the department is suitably staffed and structured, including daily operations and responsibilities.
  • Remote and in-person positions are also available for providing daily help to travel advisors/travel concierges, including team and one-on-one coaching and management.
  • Enhance customer service by inviting customers and suppliers to participate in ongoing corporate evaluations.
  • An IT VIP Service Lead, IT Service Desk Service Lead, etc.) who is in charge of the proper capacity management of resources contributing to various squads driven by Products and is also tasked with helping these individuals grow and develop may fall under the category of pool leader responsibilities.
  • In addition, you will provide daily management assistance to your coworkers in the form of mentoring and coaching as well as team-building and retention efforts.
  • Assess and monitor team and individual data; generate and disseminate reports; and organize and implement incentive programs to raise metrics while maintaining or improving quality while maintaining or enhancing quality
  • With the help of Voice of the Customer campaign, unite the contact centers around a common approach to customer satisfaction surveys and feedback throughout the purchase process.
  • Assist the customer in developing scale-able and strong back-end infrastructure to fulfill their requirements by understanding and communicating the demands of the client to the operational delivery teams, providing supervision.


  • Effective communication abilities, particularly the ability to explain technological solutions in commercial terms, develop relationships, and convince people, are necessary.
  • Competence across a wide range of industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
  • Having the ability to look at things in the long term and come up with successful strategies for action through good planning and administration.
  • Experimentation with a wide range of disciplinary measures (feedback, advice, explanation, etc).
  • Customer-vendor relationships and their importance in recruiting and retaining partners in the contact center must be better understood.

How to Apply

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Job Categories: Service Delivery Manager. Job Types: Full-Time.

Job expires in 3 weeks.

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