9 Feb 2023

Full-Time Service Delivery manager – Doha

Russell Tobin and Associates LLC – Posted by JobsTeam Doha, Ad Dawhah, Qatar

Job Description

Service Delivery Managers keep an eye on a 24-hour contact center from a distant location and communicate with clients and suppliers as needed. With his or her knowledge, he or she will also give input to the team members that he or she supervises. At least ten people will be working with this Service Delivery Manager, who will serve as an example of Extraordinary Every Time. In addition to this leadership role, he or she will handle escalations and keep an eye on the overall flow of requests through all access channels. When it comes to providing excellent customer service to team members, this individual will be your go-to guy or gal.

Job Title : Service Delivery manager
Location : Doha, Ad Dawhah, Qatar
Salary : $ 34.32 per hour.
Company : Russell Tobin and Associates LLC
Job Type : Full-Time


  • The back-end infrastructure must be reliable and scale-able in order to achieve the customer’s requirements. This is done by ensuring that the operational delivery teams understand and express the client’s requirements.
  • Maintain the Voice of the Customer program by bringing Contact Centers together around an uniform strategy for conducting consumer satisfaction surveys and gathering customer feedback throughout the whole purchase process.
  • Enhance customer service by inviting customers and suppliers to participate in ongoing corporate evaluations.
  • Charged for making sure their Concierge achieves all of their KPI targets, contractual requirements, and more.
  • The responsibilities could include a pool leader role for a community of key dedicated support service contributors (example: IT VIP Service Lead, IT Service Desk Service Lead,…), responsible for the proper capacity management of the resources contributing to the various squads driven by Products and for the development and coaching of those individuals.
  • Daily management assistance is provided to fellow Service Delivery Managers, including mentoring, coaching, team development, and retention programs.
  • Our internal group and our outsourced partner network must adhere to the same high quality requirements for client interactions in order to provide a consistent customer experience.
  • In order to guarantee that the department is properly staffed and organized, supervisors and team leaders are supervised and instructed.
  • Implement incentive programs to raise metrics while also maintaining or improving quality, as well as gathering and communicating information on the team and its members.
  • In a remote and in-person position, provide daily assistance to travel advisors/travel concierge via team and 1:1 coaching, as well as management.


  • Specialization in a variety of complex and varied business industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
  • Comprehensive knowledge of the use of caution and judgment in the delivery of criticism, guidance, explanation, and disciplinary action.
  • Having a long-term strategic vision and producing successful action plans via efficient planning, appraisal, and administration are critical.
  • The capacity to communicate effectively, especially the ability to explain technology solutions in business terms, build connections, and persuade others, is critical.
  • Knowledge of the contact center environment and its significance in the acquisition, retention, and performance of high-quality partners is essential.

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Job Categories: Service Delivery Manager. Job Types: Full-Time.

Job expires in 2 weeks.

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