7 Feb
2023
Full-Time Service Lead – Al Jahrā’
Job Description
We’re seeking for a Customer Service Lead to help with a variety of client initiatives. In this position, you will troubleshoot fundamental technical difficulties, develop excellent customer connections, fact-find to discover needs while identifying opportunities and trends to discuss with key partners, and guarantee that all of our clients receive satisfying resolutions to concerns. Candidates should be natural problem solvers who aim to give exceptional customer service and satisfaction on a consistent basis.
Job Title : Service Lead
Location : Al Jahrā’, Al Jahrā’, Kuwait
Salary : $ 16.25 per hour.
Company : Bob’s Discount Furniture
Job Type : Full-Time
Qualifications:
- To stay up to date on changes to programme knowledge, systems, and procedures, attend meetings and trainings and read all new training material.
- Abide by the rules governing the handling of personal and private data
- Use your knowledge and training to provide precise answers to client concerns while adhering to all scripts, policies, and procedures.
- Customers’ grievances should be forwarded to the appropriate internal or external partners.
- Replacements or refunds will be delivered.
- Extend and upgrade a knowledge database that already exists.
- Follow all attendance and work schedule rules.
- With civility, promptness, and professionalism, handle inbound and outbound calls.
- In the appropriate systems/spreadsheets, document and handle client claims appropriately.
- By properly processing communications and resolving issues, you may ensure first-contact resolution.
Skills:
- Self-motivated individuals who are capable of moving, prioritizing, and completing deadlines on their own are required.
- It is preferred that you have a bachelor’s degree in business administration, communications, or a closely connected field.
- Ability to use Microsoft Office Suite and tools is required.
- 2+ years working in a retail or ecommerce-related profession or sector.
- Organizational and communication abilities, as well as meticulous attention to detail, are required.